This website is operated by Walkies and Woofs
The mailing and Returns address is as per below. Please be advised we have no physical premises for visiting.
Walkies and Woofs C/O Wood To Water
Unit 2 Avondale Business Park
VAT: All prices include Vat where applicable and if charged will be displayed at check out.
We reserve the right to vary our prices, product descriptions and website content whenever necessary.
The prices displayed on our product pages are Including VAT and do not include delivery. A summary of VAT will be shown at checkout and a detailed VAT invoice will be issued by email on despatch. Please note prices may vary in the store.
Images are for illustration purposes only and products may occasionally vary in size, shape, colour or design.
Any copying of the material or content on www.woodtowater.co.uk is strictly prohibited.
2. ORDERING and AVAILABILITY
We aim to ensure we have good product availability, however, we cannot guarantee 100% stock availability.
Should you require a large volume of a particular product then please contact customer service in order to discuss your requirements.
Should your order contain items that are out of stock then the order will be sent out without those items. We will cancel the part of the order that we cannot fulfil and issue the appropriate refund onto the original payment method used to make the purchase.
Should your order contain items that we have insufficient stock to fulfil the requested amount then we will send out what we have an issue the appropriate refund to the original payment method.
We will not deliver backorders.
If there are any issues with stock availability you will be notified by our customer service team prior to your order being sent out.
We will send you an order acknowledgement email detailing the products you have ordered once payment in full has been received for your order. This order acknowledgement is not an order acceptance. We must receive payment for the full amount of the order before your order will be accepted.
Once payment has been received your order will be processed and we will notify you as soon as possible if for any reason we are unable to fulfil your order. We may also at this stage decline your order, this may be due to an issue with your payment, the unavailability of stock, or the identification of a pricing or product description error.
Once your order is despatched you will receive an order confirmation. This is when the contract between you and Wood to Water is confirmed.
Payment is taken at the checkout, we do not offer Credit Accounts. Payment can be made with major credit, debit cards, and via PayPal.
Credit and Debit Card Payments are processed by online portal or via phone..
Discounts: Vouchers applied to full price items only. Vouchers/discounts must be applied at check out when ordering and can not be processed after payment. However discounts can be provided on any future orders while codes are still within valid date.
Our shipping charges outlined on this site are only to the UK mainland EXCLUDING the Scottish Highlands, offshore islands & Northern Ireland. Should you live in the Scottish Highlands, offshore islands or Northern Ireland, or outside the UK then please contact us to discuss your requirements.
You are responsible for ensuring that all the details you give are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided.
We will process your order as quickly as possible, usually within one working day. Our working days are Monday – Friday excluding Bank Holidays. We will send you an email with your invoice attached on the day that we despatch your order or when your order is ready to collect.
Once despatched your goods will normally be delivered within 2 working days.
These lead times and delivery times are not binding.
Delivery usually takes place between 8 am and 6 pm, Monday to Friday. Please note that some delivery drivers may operate outside these times. We are unable to accept specific requests for times or days.
Some deliveries are made by a tail lift lorry, and therefore you must ensure that we have suitable access and are able to stop and unload safely. Please ensure there is someone available to sign for and unload the delivery, using your own equipment where necessary. Once unloaded it is your responsibility to get the goods inside your premises.
Deliveries can consist of more than one box or pallet. Ensure you check the delivery note and sign for the correct amount.
If there are any signs of damage to your consignment, please notify us immediately on firstname.lastname@example.org and note this on the delivery manifest. If you suspect significant damage has been caused, do not accept the delivery.
6. CLICK and COLLECT
Should you choose our click and collect service, you will be notified by email when your order is ready for collection.
Orders must be collected within 72 hours of notification that your order is ready for collection.
Risk of damage to or loss of the Goods passes to you at the time of delivery to you.
Unless specified on the products page goods do not come with any warranty or guarantee other than implied by law for a business to business sales. After a sale has occurred from your store or e-commerce store any warranty or repairs are between you and your customer
We do not accept returns of unwanted or non-faulty items after a 14 day period.
Any shortages or damages must be reported to our customer service team within 5 working days via email email@example.com
All claims shall be waived if they fall outside this timescale.
Faulty goods may need to be returned to us, along with a returns form, for inspection. Any returns are at your own cost and you will be responsible for the handling and shipping of the contents of your return. On receipt of the returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the reasonable return postage costs. Liability will never exceed the value of the goods.
Prior to sending items back please contact us via email firstname.lastname@example.org
9. AMENDING OR CANCELLING AN ORDER
Orders received by us are processed immediately and go straight into our warehouse to be picked.
We regret that, once you have placed your order, we cannot cancel or amend it unless under extreme circumstances.
10. OWNERSHIP AND RISK
Transfer of risk passes from us to you once you have accepted delivery of the order.
Ownership of the goods shall not pass to you until we have received in full cleared funds of all sums due in respect of the order.
We shall be entitled to recover payment for the goods even though ownership of any of the goods has not yet passed from us.
11. RETENTION OF TITLE
Notwithstanding delivery and the passing of risk, property in and title to, the goods shall remain with the seller until the seller has received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or another sum payable under the terms of this and all other contracts between the seller and the buyer.
12. RESTRICTED ITEMS
By agreeing to our Terms & Conditions, you are confirming that you are 18 years of age for age required items.
13. FORCE MAJEURE
We are not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, accidents, war, fire, strikes, lockouts, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.